Terms & Conditions
Now for the Legal bits…
Before using eighteenten.com.au, you should read and agree to our Terms & Conditions. They are for your protection and outline our obligations to you.
At Eighteen Ten we try our best to ensure all information is current and accurate, however, Eighteen Ten does not guarantee the accuracy and currency of it’s information. If you are uncertain with any information, please feel free to contact our office on (02) 9362 4890, or send us an email at firstname.lastname@example.org.
IMPORTANT: Eighteen Ten will NEVER sell your data or any details collected/provided to ANY third parties.
What personal information do we collect and hold?
In using the Eighteen Ten website, you acknowledge and agree that we have the right to access and disclose your information – this is in order to comply with applicable laws and lawful government requests that protect Eighteen Ten and its users.
We may collect the following types of personal information:
Like all businesses, we gather information about our users. We do this so we can more effectively meet your needs. We would like you to understand and be comfortable with the terms and conditions surrounding the capture and use of this information.
We may collect your information when you purchase products from our website, over the phone or when you visit the Eighteen Ten store, when you contact us via our social media pages (such as Facebook, Twitter or Instagram), when you enter a competition or when you contact us with an enquiry in relation to our products and services.
What happens if we can't collect your personal information?
Unfortunately, the collection of your data is essential for our services to run smoothly. If you do not or are unable to provide us with your personal information, the following may occur:
We collect personal information about you so that we can provide you with an optimised online and in store experience.
We also collect, hold, use and disclose your personal information for the following purposes:
To whom may we disclose your information
Eighteen Ten will NEVER sell any of your details to any third parties – in the event that this does happen, we may disclose your personal information to:
Eighteen Ten communications
At Eighteen Ten, we know that our customers don’t want to be constantly bombarded with email after email, so we only send communications and information about our products and services that we consider of interest to you.
In accordance with applicable marketing laws, such as the Spam Act 2003 (Cth), you consent to us sending you those direct marketing communications (newsletters, offers etc.) should we offer you a membership to Eighteen Ten. At any time, you may choose to opt-out of receiving Eighteen Ten communications. This can be done either by contacting us at email@example.com or by calling (02) 9362 4890 or via any of our communications by clicking the ‘unsubscribe’ button located at the bottom of the communication.
Please note that by opting out of receiving communications, you may still receive communications from us (such as invoices, notices and receipts) in relation to the products and services you have purchased from us.
How can you access and correct your personal information?
We require accurate personal information about you to ensure you receive the best possible service from Eighteen Ten. You may request access to any personal information we hold about you at any time by contacting us at firstname.lastname@example.org, chatting with us online, calling (02) 9362 4890.
There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
We take reasonable steps to ensure that your personal information is up-to-date whenever we collect it or use it. This may include, for example, using data obtained from third parties to verify the accuracy of your personal information.
We store your personal information securely
We leave no stone unturned to ensure we protect any personal information that we hold from misuse, loss and unauthorised access, modification and disclosure.
Your personal information may be stored in hard copy documents and/or electronically.
If the personal information we collect is no longer needed for any purposes and we are not required by law to retain it, we take all reasonable steps to remove it.
Security information relating to 'express' checkout
Eighteen Ten offers express checkout through eWay’s secure payment gateway system. In order to provide this service your credit card details are stored at eWay for your convenience. Eighteen Ten does not store or have direct access to your credit card, we utilise a secure service through eWay which provides a reference code to your credit card details.
Is it secure?
Complaints or questions relating to your privacy
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it.
Exchanges, Repairs & Refunds
Proof of Purchase
If you are an Eighteen Ten member, or, the person who made the purchase for you is an Eighteen Ten member, we will have a record of the purchase and you will not need to provide a receipt. If you are not an Eighteen Ten member you will need to provide proof of purchase.
Proof of purchase can be in the form of:
In the unlikely event of receiving a faulty item, please contact us immediately to discuss its repair, replacement or full refund including shipping costs by either phoning (02) 9362 4890 or emailing email@example.com
Eighteen Ten will provide a full refund including shipping costs or if you prefer we will arrange a repair of the fault. If repair is not possible, a replacement will be provided where possible. If it is no longer possible to replace the product you can have your choice of equivalent product value as per Australian Consumer Law.
We cannot accept returns or exchanges or refunds on the following items unless faulty or where otherwise required by Australian Consumer Law:
All orders ship from our Showroom which is located in Woollahra, Sydney. Standard delivery usually takes 2-5 business days depending on your parcel destination (8-10 business days for western states and remote areas). Express Post ships overnight in express post zones. In-stock items, where express orders have been placed before 2pm, will ship same day. We will contact you if this is not possible with your selection.
We dispatch items from our showroom every working day.
Although stock levels are virtually live, on rare occasions, the item you have selected may have sold out between updates of stock availability on the website. If this happens, we will attempt to contact you immediately on the email address or telephone numbers provided with your order.
Delivery delays can occur when:
We ship via courier to metropolitan cities and use Australia Post’s eparcel system for any remote areas. Express Post is sent via Australia Post.